Frequently Asked Questions
Everything you need to know about shopping with Sylverton.
What are your standard shipping times?
We offer standard shipping across the domestic region, typically arriving within 3-7 business days. International orders may take between 10-21 business days depending on the destination.
What is the Sylverton return policy?
We offer a 30-day return window for most unused items in their original packaging. Please visit our Returns Portal to generate a prepaid shipping label and initiate your refund.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our carrier's tracking page to monitor your delivery in real-time.
Which payment methods do you accept?
Sylverton accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
Yes, all Sylverton products come with a standard 12-month manufacturer's warranty covering defects in materials and workmanship under normal use.
Can I change or cancel my order after it's been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.